Privacy Policy
A legal disclaimer
Here at Aptobility Ltd we take your privacy very seriously, and we are committed to protecting and respecting your privacy. This privacy notice tells you how we, Aptobility Ltd, will collect and use your personal data in order for us to provide services and fulfil contractual obligations to you. Please take the time to read our Privacy Notice to learn how Aptobility Ltd collects and stores data about you, and how it is used.
Introduction
The UK-GDPR is the UK’s implementation of the General Data Protection Regulation (henceforth EU-GDPR). The UK-GDPR is intended to strengthen and unify data protection for all individuals within the United Kingdom and, as it incorporates all elements of the EU-GDPR, by extension, the European Union. Aptobility Ltd has been proactive in ensuring that our systems, policies and procedures are up-to-date and in line with these regulations in order to continue to provide highest level protection and uphold the privacy of our customers, employees or anyone else whom we hold data on. As such, the contents of this policy may change. Please make sure you check this policy regularly for any changes.
If you have any questions about any element of our Privacy Policy, please don't hesitate to contact us using our Contact form.
Who are we?
Aptobility Ltd is one of the UK's leading suppliers of training for assistive technologies. Providing services for both Corporate and Educational customers, our team has been a leading force in helping people understand the ever-growing field of cutting-edge assistive technology for over 15 years.
What is Personal Data?
Under EU-GDPR, personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
What types of information do we collect and process?
We may collect personal details including names, addresses and contact details, as well as education and employment details where pertinent to providing you with goods and services. Details of your training and goods and services you have or may receive will be collected, where required. Additionally, we may collect information regarding your physical or mental health if it is relevant to the services we provide. Furthermore, if you are an employee, partner or direct customer of Aptobility Ltd, we may collect financial details in order to carry out our transactions with you. The types of data we may collect and process include:
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personal details
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business activities of the person whose personal information we are processing
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financial details
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training details
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education and employment details
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goods and services
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IP Address and website activity when using our site
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form responses
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recordings of telephone conversations
We may also process sensitive classes of information that may include:
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physical or mental health details
Who is the information processed about?
We collect and process information from the following:
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customers
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clients
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students
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trainers
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employees
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suppliers
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professional advisers and consultants
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sub-contractors
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complainants and enquirers
Why do we collect or process this information?
We process personal information to enable us to provide education and training to our customers and clients; to promote our services, to maintain our own accounts and records and to support and manage our employees and customers.
Aptobility Ltd collects data in order to fulfil contractual, legal or legitimate obligations. If you are a customer, Aptobility Ltd collects information in order to provide services to you. This may include information required to carry out training, assessments or installations of hardware and software. We may process financial information in order to undertake the financial requirements of services rendered. We may take information of physical and mental health for the purposes of providing our services, and creating assessment and training reports. If you are an employee or sub-contractor of Aptobility Ltd, we will collect information in order to comply with employment law, process finances and maintain or fulfil contractual obligations related to your employment with, or services to, the company. If you use the contact form on our website, we may record your email address, IP address and the contents of messages for the purpose of transmitting your message and providing services. We record telephone calls in order to provide our services, monitor quality, and for the purposes of investigating and resolving complaints. We also use your data for statistical analysis to assess our business and website performance and improve our products and services. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
How will Aptobility use the information we hold about you?
Aptobility Ltd will process (collect, store and use) the information you provide in a manner compatible with the UK-GDPR and the EU-GDPR. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.
Where do we get this information from?
Information we hold on you will either have been provided to us by either yourself or one of our partners. All data provided to us will have been collected from you with your knowledge and consent or as outlined in this Privacy Policy. We will only ever be given data essential for us to provide our services, or contractual, legal or legitimate obligations to you.
Consent
Consent is required for Aptobility Ltd to process your data, but it must be explicitly given. By consenting to this Privacy Notice you are giving us permission to process your Personal Data specifically for the purposes identified. When asking for your personal data, we will always tell you why and how the data will be used. You can withdraw your consent at any time by contacting Aptobility Ltd using our Contact form.
Disclosure
Your information will not be sold or rented to third parties, and we do not share any of your data with third parties for marketing purposes.
When use our services, we may pass your information to business partners, sub-contractors or associated organizations working on behalf of Aptobility Ltd in order to complement the services we provide. When we use such providers, we disclose only the personal information necessary to deliver these services.
We may share your information with selected third-party service providers whose services and solutions facilitate, complement and enhance our own services. These include web hosting and server services, web service providers, data and cybersecurity services, analytics services and cloud storage providers.
If you are an employee of Aptobility Ltd, we may share information with current, past or prospective employers, employment and recruitment organizations and financial organizations with your consent.
We will seek your consent if we are required to provide any information about you to any further third parties not mentioned, and will only do so if necessary, providing only what information is necessary, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Where necessary, we may share information with:
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business associates and other professional advisers
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educators and examining bodies
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current, past or prospective employers
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family, associates and representatives of the person whose personal data we are processing
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employment and recruitment agencies
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financial organisations
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suppliers and service providers
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persons making an enquiry or complaint
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other companies in the same group
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central government
Retention of Information
Aptobility Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Aptobility Ltd will process your data for as long as is required to fulfil any contractual, legal or legitimate requirements to you. Furthermore, Aptobility Ltd will hold your data for up to three years after those requirements have concluded, unless there is a legal or contractual or legitimate requirement for us to hold your information for longer. Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject
have the following rights:
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Right of access – you have the right to request a copy of the information that we hold about you.
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Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
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Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
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Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
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Right of portability – you have the right to have the data we hold about you transferred to another organisation.
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Right to object – you have the right to object to certain types of processing such as direct marketing.
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Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
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Right to judicial review - in the event that Aptobility Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in 'Complaints' below.
How do I exercise my rights?
If you would like to exercise any of your rights as listed above, you can contact us either using our Contact form or by writing to us at:
FAO Data Protection officer
Aptobility LTD
Unit 5, 16 Hollybrook Road
Southampton
SO16 6RB
What if I am unsure about my rights?
If you would like to find out more information about your rights regarding your data and privacy, please visit ico.org.uk if you are based in the United Kingdom or eugdpr.org if you are in the European Union.
Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Aptobility Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with Aptobility Ltd’s Data Protection Officer. Please see the ‘Contact Us’ section of this document for more information.
You retain the right to lodge a complaint directly to the supervisory authority. For more information, please visit ico.org.uk.
Transfers
On occasion, it may sometimes be necessary to transfer personal information overseas. When this is needed, information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the UK-GDPR.
What security is in place to protect the loss, misuse or alteration of your information?
Can I find out the personal data that the Aptobility holds about me?
At your request, Aptobility Ltd can confirm what information we hold about you and how it is processed. If Aptobility Ltd does hold personal data about you, you can request the following information:
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Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
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Contact details of the data protection officer, where applicable.
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The purpose of the processing as well as the legal basis for processing.
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If the processing is based on the legitimate interests of Aptobility Ltd or a third party, information about those interests.
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The categories of personal data collected, stored and processed.
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Recipient(s) or categories of recipients that the data is/will be disclosed to.
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If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
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How long the data will be stored.
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Details of your rights to correct, erase, restrict or object to such processing.
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Information about your right to withdraw consent at any time.
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How to lodge a complaint with the supervisory authority.
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Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
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The source of personal data if it wasn’t collected directly from you.
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Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide in order to access this?
When making a request to see what information we hold on you, you will be required to provide documentation to confirm your identity. This is to protect your data from being accessed illegitimately. The following forms of identification are suitable:
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Valid UK or EU Passport
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Drivers License or Provisional Drivers License
We may contact you by telephone to verify your identity and also ask a number of security questions to confirm your request.
Are you 16 or under?
We are concerned with the privacy of children aged 16 or under. If you are aged 16 or under‚ your parent/guardian's will need to give us permission before you provide us with your personal information.
At Aptobility Ltd, the security of your data is important to us. When you give us personal information, we take steps to ensure that it is treated securely. Your information is stored securely on our on-site servers or an EU-based encrypted cloud service, and we are constantly taking steps to monitor and improve our security. Any data sent or stored remotely is encrypted.
Any physical copies of your data are stored securely and destroyed using a secure confidential waste disposal company.
Under what circumstances will Aptobility contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Links to other Websites
Please note that our website may include links to other websites. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other sites you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access them with links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies of the owners and operators of that third-party site, and recommend that your check the policy of that site.
Cookie Policy
This Cookie Policy explains how Aptobility Ltd uses cookies and similar technologies to recognise you when you visit our website (aprobility.com). This policy explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases, we may use cookies to collect personal information or data that becomes information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work and to work more efficiently, as well as to provide reporting information and analytics.
Cookies set by the website owner (in this case Aptobility Ltd) are called ‘first-party cookies’. Cookies set by parties other than the website owner are called ‘third-party cookies’. Third-party cookies enable third-party functionality to be provided on or through the website (eg. advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question, and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as ‘essential’ or ‘strictly necessary’ cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our online properties. Third parties serve cookies through our website for advertising, analytics and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies to accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with our services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted, and your user experience may be affected. You may also set or amend your web browser controls to accept or refuse these cookies.
The specific types of first- or third-party cookies served through our website and the purposes they perform are described below. Please note that the specific cookies served may vary depending on the specific Online Properties you visit.
Essential Cookies
Where can I get further information?
If you have any further questions about our cookies or other technologies, please contact us at:
Aptobility LTD
Unit 5, 16 Hollybrook Road
Southampton
SO16 6RB
Terms & Conditions
Welcome to Aptobility.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Aptobility's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Aptobility' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 5, 16 Hollybrook Road, Southampton, SO16 6RB. Our company registration number 15557860. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Aptobility.com Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Aptobility and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Aptobility. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Aptobility takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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How can I control cookies in my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how you manage cookies on most popular browsers (note – these link to sites external to aptobility.com):
In addition, most advertising networks offer you a way to opt out of targeted advertising:
What about other tracking technologies?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called ‘tracking pixels’ or ‘clear gifs’). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, and to understand whether you have come to the website from an online advertisement displayed on a third-party website. To improve site performance and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their function.